rushnowbuy.shop does accept returns in the following cases:
If the Mobile Phones has certain manufacturing defects which the customer has to bring to our notification within 3 days of receipt of the Mobile Phones (when the courier delivery status upon tracking shows ‘Delivered’).
If the Mobile Phones the customer receives is soiled or damaged, which the customer has to bring to our notification within 3 days of receipt of the Mobile Phones (when the courier delivery status upon tracking shows ‘Delivered’).
In both the above cases the customer has to send a photograph of the Mobile Phones with the damage clearly visible to our Customer Care WhatsApp number +91 8240794222 or to our email, team@rushnowbuy.shop
Upon receiving the photographs our team shall send a response to the same (within 2 business days) and shall give the customer the go ahead to courier the Mobile Phones back to us. The Customer shall courier the Mobile Phones back to rushnowbuy.shop only after we have directed the same, any other couriers will not be our responsibility. The address to which the Mobile Phones has to be couriered will be communicated to the customer once we accept the return process.
Once the Mobile Phones is couriered back to us and our team will inspect whether the same has reached us in the exact same condition as we have shipped it to you. Wrinkled, used, once worn, wrongly folded or soiled Mobile Phones will not qualify for a refund. Mobile Phones if worn once or even tried on once do not qualify for a return or refund. All items should be returned to us with the tags and printed documents that accompany your purchase. The courier charges the customer incurs to send the damaged Mobile Phones back to us will also be reimbursed by rushnowbuy.shop.
Once our team receives the Mobile Phones and approves that the Mobile Phones if fit for a refund, then the amount shall be transferred to the customer’s Bank Account (which is to be provided to us through email or by WhatsApp) within 3 – 7 days of the approval.
Replacement for the Mobile Phones if available will be shipped to the customer in case it is in stock. A cash refund will be issued only if an exact same Mobile Phones replacement is not possible due to unavailability of stock.
Our Mobile Phones go through a thorough two stage quality check process before being packed and shipped to our customer to ensure that not one defective Mobile Phones reaches the customer. The above is for the very unfortunate situation where it happens.
If a customer has any more queries regarding the same please do contact us on Call or WhatsApp on +91 8240794222. Our customer service assistants shall be more than happy to help you.
The refunds turnround time for our Mobile Phones , that is the number of days taken to process the refund and credit the amount to the customer’s bank account, in case a refund is accepted will be between 8 to 15 days. This is the same for both domestic and international orders.
